Online Casino | CASINOVAL Customer Service

Casinoval aims to be the best Online Casino. With innovative games and a COMPLETELY NEW LUCKY DRAW system, we look forward to make each gaming experience for our customers a fun and mesmerizing one. We want to satisfy all our customer desires and give each player a real carnival feel. Our technicians and representatives are available 24/7 to ensure that each player is well looked after. We are CASINOVAL and are proud to welcome you to your new favorite Casino Online!


We have 24/7 specialists to serve you. Feel free to Email us or call: 1-(403)-668-4911.

FAQ - Frequently Asked Questions


FAQ - Frecuently Asked Question

What should I do in order to play at Casinoval?

To play at Casinoval, go to and select the language and currency that you want. Click the "Download Now" button and select "Run". Once the download is finished, execute the file and follow the instructions of the wizard. In the end, you will find the casinoval icon in your desktop. Double click it and start playing!

How long will it take to download the software?

The average download time for the installation file is around 20 minutes using an ADSL connection. It is only necessary to download the software once.

What are the minimum system requirements?

Minimum Requirements:

Processor: Intel Pentium 4 1.7GHz (or equivalent).
RAM Memory: 512MB.
Video Adapter: with 64MB of memory (NOT SHARED).
Hard Drive: at least 100 MB of free space.
Operating System: Windows XP.
Microsoft Internet Explorer 6.0.

Recommended Requirements:

• Processor: Intel Core Duo (or equivalent).
• RAM Memory: 1GB.
• Video Adapter: with 128MB of memory (NOT SHARED).
• Hard Drive: At least 100 MB of free space.
• Operating system: Windows XP.
• Microsoft Internet Explorer 6.0 o or newest version.

I am receiving the message, 'User or Password incorrect'. What should I do?

Check that you username and password are well written and verify the capital letters. If you can´t solve the problem, please contact our 24/7 Customer Service Department and our agents will verify your account information.

I have installed the Casinoval programme, but I can´t find the Casinoval icon in my desktop.

Go to My PC, then to Disk "C", go to the Amuzi file, then go to the casinoval file. Execute the Lobby archive. The route is: C:\Amuzi\Casinoval\Lobby.exe.

I made a mistake when I wrote my information during the registration. How can I correct that?

Don´t worry! You can change and/or update your information in the "Menu" option, "Personal Information" that you will find at the bottom left of the lobby. For your security, if you have an account to play for real money, you will have to contact our Support Team in order to make any changes.

Why do I must have a Username and a Nickname?

Your username and password are necessary in order to play in our casino. For your safety, your Nickname will be used to identify you in case you are the winner of one of our prizes.

What games does Casinoval have?

We have a wide variety of games available like Runnin´ Wild, Secrets of the Desert, Indian Chief, High Lands and Magic Signs if you like to play Slots. You would be also able to enjoy the Roulette, Videopoker, BlackJack and much more. Your satisfaction is guaranteed!

How is the outcome of the games being generated?

The results are obtained through a random process. Our technology ensures a clean and fair game.

What happens if I run out of credits when I'm playing with my For Fun account?

A notice will appear with the following content: "You don´t have enough funds". Click "Ok" and then choose if you want to continue playing For Fun or if you want to start playing for Real Money.

What happens if I am suddenly disconnected from the Internet while I play?

Losing your Internet connection does not pose a problem when you play at casinoval, because our system protects the player when this happens. If you get disconnected (for whatever reason) in the middle of a game of BlackJack or Videopoker, you will be automatically returned to the EXACT state were the game was interrupted and you can continue playing and making decisions. If you get disconnected (for whatever reason) in the middle of a game of Slots or Roulette (before the Roulette tracks have stopped or during a free game series or a bonus) the last uninterrupted game will be automatically repeated. If you lose the connection during a sequence of Progressive payment, the correspondent Progressive payment will be paid in the following play that you make, once you are connected. If you disconnect during a "Double Up" game, the last game will be repeated until the last decision that you made, once you are connected again. In this particular case, the money that you won in the bank will be added automatically to your balance.

What do I do if after placing a bet I suddenly change my mind?

Click on the chips that you don´t want to bet with the right button of the mouse.

I am not sure what the previous game result was. What do I do?

The 'My Play History' section allows you to view the 100 previous plays and their results.

How can I ensure that I receive all of my promotional emails?

To ensure that you don't miss out on any of our bonuses or special promotions, simply add to your email 'Safe List'.