Online Casino | CASINOVAL Customer Service

Casinoval aims to be the best Online Casino. With innovative games and a COMPLETELY NEW LUCKY DRAW system, we look forward to make each gaming experience for our customers a fun and mesmerizing one. We want to satisfy all our customer desires and give each player a real carnival feel. Our technicians and representatives are available 24/7 to ensure that each player is well looked after. We are CASINOVAL and are proud to welcome you to your new favorite Casino Online!


We have 24/7 specialists to serve you. Feel free to Email us or call: 1-(403)-668-4911.

FAQ - Frequently Asked Questions


While most players are able to play for fun and entertainment, at CASINOVAL we know that this could be quite the opposite for certain players.


Only adults of the age of 18 years and above or people who have the legal age permitted by the jurisdiction they may be playing from, can play at CASINOVAL. Any account discovered to be played by minors will be closed and any winnings annulled.
We will require identification to show proof of age in order to prevent minors from playing. The games provided are for legal use only and for purposes of entertainment. Players who use this software are responsible for ensuring that their play is legal in the jurisdiction they reside in.
People under the age of 18 are strictly prohibited to play at CASINOVAL, if you feel that minors are using your computer terminal to play our games, you can follow some of the prevention methods presented below:

a. Use a minors protection software to stop minors from accessing gambling websites.
b. Do not share your bank account or credit card information with a minor.
c. Do not leave your computer terminal unsupervised.
d. Do not use the 'save password' option when connecting.


The majority of players play for entertainment; unfortunately there are a few that may lose control. In order to always stay in control, we remind you to:

a. Gamble only what you can afford to lose.
b. Avoid gambling to recover loses.
c. Measure the amount of money and time you spend gambling.
d. Remember that gambling is for entertainment and not a way to make money.

Most players stay in control, here is some advice to stay that way:

a. Gambling should not be considered as a way of paying debts with winnings.
b. Players should not play under the influence of alcohol or any other substance.
c. You should not play if you are in the process of recovering from an addiction.
d. Decide how much you are willing to lose before you gamble.
e. Do not allow gambling take priority over your daily responsibilities.


a. Has gambling ever affected your happiness at home?
b. Have you ever avoided going to work in order to gamble?
c. Do you play to help you pay your debts or any other financial problems?
d. After losing, do you feel that you should continue to gamble to recover your loses?
e. Have you ever played until you have lost all your money?
f. Do you prefer gambling instead of spending time with family and friends?
g. Has gambling caused you to lose sleep?
h. After winning, have you ever experienced a strong desire to get back to gambling to continue winning?
i. Have you ever felt depressed as a result of your gambling?
j. Do you celebrate special occasions by spending hours gambling?

If you have answered YES to one or more of the question above, you should actively seek help from the following organizations:

- Gamblers Anonymous
- National Council on Problem Gambling
- Helping hand IGC


If you feel that you need help to control your playing, please contact our support team at We can discuss how you would like us to help you control your gambling limits and provide a self-exclusion program for you.